Frequently Asked Questions
How do I make an appointment?
Individuals and couples can inquire regarding services in the contact form or by calling 763-501-7048.
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The best time to call is between 9:30 AM and 4:00 PM , Monday through Friday. Voicemail messages left during the weekdays will be returned within 24-hours. Weekend calls will be returned on the first work-day of the following week. All calls made to Changing Point are confidential.
What happens in therapy?
The intake is conducted with the therapist over the first two to three sessions. The intake helps your therapist create a better understanding of your experiences by exploring:
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Current symptoms and concerns
Family of Origin and childhood
Current family dynamics
Previous treatment
Your relationships
and more..
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The therapist will take time to get to know you and what you're looking for in therapy. The sessions are designed to be comfortable to talk about what you'd like but will also have structure to support you in working towards your goals.
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How long are sessions?
Sessions are typically between 45 to 60 minutes.
Is it confidential?
Yes. Changing Point follows HIPAA guidelines as well as those of our licensing board's ethical guidelines. Confidentiality is one of the most important components between a client and psychotherapist. Every therapist will provide a written copy of their confidential disclosure agreement (Informed Consent)and you can expect what you discuss in session will not be shared with anyone.
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Sometimes you may want your therapist to share information or give an update to someone on your care coordination team (your Physician, Attorney, etc.), but by law your therapist cannot release this information without obtaining your written permission.
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However, state law and professional ethics require therapists to maintain confidentiality
except for the following situations:
Suspected past or present abuse or neglect of children, adults, and elders will be reported to authorities, including: Child Protection and law enforcement, based on information provided by the client or collateral source.
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If the therapist has reason to suspect the client is seriously in danger of harming him/herself or has threatened to harm another person.
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Group Therapy: The right to confidentiality is addressed in the group setting; however, Changing Point, LLC. group therapists are not responsible for any breaches of confidentiality by group members.
What are your rates?
Services we provide vary, please inquire for more information.
Do you take insurance?
Changing Point, LLC does accept insurance as an "in network" provider with:
Medical Assistance (straight MA)
Optum
Ucare
Tricare West
Currently we are "out-of-network" or other insurance companies and are working to be in network.
What that means for clients is if you have insurance that is considered "out-of-network" we support you in contacting your insurance company to inquire about mental health insurance benefits, deductible limits, if your insurance covers a certain number of sessions, etc.
Do you offer a sliding scale fee?
Paying for therapy can be expensive and to some it makes it inaccessible. At Changing Point, we want to be able to provide care to those who are in need of that therapy support. We offer a sliding scale fee to a limited number those who qualify. Please inquire for more information.
What are the payment options?
Major Credit/ Debit Cards are accepted for payment. Cash and Checks will resume when in person sessions resume.
If you have a co-pay or a deductible, they are due at the time of service. Clients not using insurance will pay the full amount due at the time of service, unless otherwise agreed upon with Changing Point, LLC.
Cancellations are required at least 24 hours in advance. If it is less than 24 hours, Changing Point LLC will charge the full cost of the session unless there has been an emergency or a prior agreement made with Changing Point LLC.